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This research aims to present the context and impact that the Thai education system has experienced from the COVID-19 pandemic in Thailand. It consists of three research objectives: (1) to study the context of the impact on academic achievement from the COVID-19 pandemic in higher education, (2) to develop a model for clustering the academic achievement of students in higher education during the COVID-19 pandemic in Thailand, and (3) to compare the academic achievement of students in higher education during the COVID-19 pandemic in Thailand. The research data were 43,230 transactions (1961 students) from four educational programs at the Faculty of Business Administration and Information Technology, Rajamangala University of Technology Tawan-ok, the results showed that the context of the impact on the education system among tertiary learners has decreased in the number of graduates during the COVID-19 pandemic. However, students graduating during the COVID-19 pandemic in Thailand had higher levels of academic achievement than those in normal circumstances. The findings reflect those learners who achieved academic achievement during the COVID-19 pandemic were more persevering and tolerant than those in the traditional system. © 2023, The Author(s), under exclusive license to Springer Nature Singapore Pte Ltd.
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The financial services sector in the Association of South East Asian Nations (ASEAN) region has seen significant growth, driven by digitalization and the rise of fintech firms. Financial services accounted for about 8% of the overall Gross Domestic Product (GDP) at around 3 Trillion in 2021 [1]. While the GDP contracted slightly due to the COVID-19 pandemic, the overall outlook over the next five years remains positive.To further boost this growth, and foster innovation, regulators across ASEAN are establishing foundations for open finance, as is clear from policies in Singapore [2], the Philippines [3], and Indonesia [4].The main objectives of the open finance framework are to offer integrated financial services by making customer experiences that are fully digital, frictionless, empathetic, and anticipatory to customer needs.Customers today are more digitally empowered, expect personalized service, and often maintain relationships with multiple retail banks. As such, Customer Experience (CX) management is a top priority for retail banks to ensure overall brand recall, customer loyalty, and growth.This however also poses a new challenge to incumbent banks, as they need to embark on complex digital transformation journeys to stay relevant and competitive with due consideration for costs and accrued benefits.In this context, this study explores the impact of cloud, Artificial Intelligence (AI), and digital channels, collectively referred to as disruptive technologies, on customer experience management.It does so by critically examining existing literature on the evolution of digital technologies, their applications for customer engagement and the consequent impact on customer behaviours, and customer experience measures such as the Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS). Based on the review, the study identifies opportunities for future research in the form of research questions, which include factors like experience quality, behaviour traits, and customer segmentation attributes that impact customer experience.The study contributes by providing insights to retail banks on key factors to consider while embarking on digital transformation projects to improve customer experience. While the study focuses on retail banking, its contributions could be beneficial to adjacent financial services like lending and insurance in ASEAN. © 2022 IEEE.
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Disruptive Technologies have created radical transformations in different industry fields. They also changed principles governing market and competitions. This role was considered an advantage in different organizational aspects including performance, effectiveness and competitiveness. The attendance of these technologies was not bounded by these aspects alone, it has also flourished in crises and specifically Covid-19 pandemic. One of these disruptive technologies that caught interest in this crisis is cloud collaboration platforms (CCPs). CCPs were essential and critical in a key sector during the pandemic, which was education. The pandemic outbreak caused a mandatory conversion towards online education leaded by CCPs. Demonstration of these platforms during the pandemic was accompanied with their evaluation using different criteria. Still, these criteria were neither clearly justified in their reasons of use nor classified according to their importance during the pandemic. In this paper, a model of CCPs evaluation criteria during the pandemic is presented. This model is based on previous research criteria and applies inductive approach through discovering users experience regarding these criteria during the pandemic. Functionality, reliability and usability in addition to their sub-standards were the main criteria that have been assessed and ranked by users. The users who rated the criteria were academics and experts of a university in Jordan and they were engaged in online education using CCPs. Evaluation was conducted using a quantitative approach using an online questionnaire which was distributed to these academics. Findings show that security and understandability are the most significant criteria that we should look after during the pandemic. Fault tolerance, accuracy, suitability and maturity standards have the second priority and finally, compliance, recoverability, learnability and interoperability have the third priority. © 2023, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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Post-COVID-19 has shaped the educational system in the world particularly in university engineering education by using a digital technology platform such as a learning management system (LMS) with an embedded virtual environment. However students and lecturers rarely adopt and use this technology but rather prefer other platforms such as WhatsApp, YouTube, Twitter, Facebook, etc. that are not owned or controlled by the University management because they are not originally intended for teaching and learning even though they have the educational capability. This paper seeks to verify the extent to which disruptive technologies influence engineering university education. Much literature has investigated the role of disruptive technologies in recent studies but none of them related it to the context of university engineering education in Nigeria. Activity Theory and Expansive Learning methods were used to analyse the data obtained through survey questions and interviews on the respondent's actual practices. Out of 450 respondents involved in the studies. The survey showed that respondents tend to endorse the Disruptive Innovation theory as the respondents justify the reasons for adopting their preferred choice of technologies rather than following the designer's original intentions for inventing them. The survey questions and interview results showed that WhatsApp,Zoom,Google form and Twitter are the five topmost learning and teaching disruptive technologies frequently used by students and lecturers instead of LMS because they are easily accessible and convenient. The survey revealed that learners use a narrow range of technologies to support learning rather than those provided by their university management. Students and lecturers are not adopting LMS to support learning and teaching usage. The use of other learning technologies outside LMS has hindered the monitoring and evaluation of online education effectively by the University management © 2022 IEEE.
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Post-COVID-19 has shaped the educational system in the world particularly in university engineering education by using a digital technology platform such as a learning management system (LMS) with an embedded virtual environment. However students and lecturers rarely adopt and use this technology but rather prefer other platforms such as WhatsApp, YouTube, Twitter, Facebook, etc. that are not owned or controlled by the University management because they are not originally intended for teaching and learning even though they have the educational capability. This paper seeks to verify the extent to which disruptive technologies influence engineering university education. Much literature has investigated the role of disruptive technologies in recent studies but none of them related it to the context of university engineering education in Nigeria. Activity Theory and Expansive Learning methods were used to analyse the data obtained through survey questions and interviews on the respondent's actual practices. Out of 450 respondents involved in the studies. The survey showed that respondents tend to endorse the Disruptive Innovation theory as the respondents justify the reasons for adopting their preferred choice of technologies rather than following the designer's original intentions for inventing them. The survey questions and interview results showed that WhatsApp,Zoom,Google form and Twitter are the five topmost learning and teaching disruptive technologies frequently used by students and lecturers instead of LMS because they are easily accessible and convenient. The survey revealed that learners use a narrow range of technologies to support learning rather than those provided by their university management. Students and lecturers are not adopting LMS to support learning and teaching usage. The use of other learning technologies outside LMS has hindered the monitoring and evaluation of online education effectively by the University management © 2022 IEEE.
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Due to the COVID-19 pandemic, the education field was forced to develop virtual learning environments on videoconferencing platforms. The most used videoconferencing platforms are Microsoft Teams, Zoom, Google Meet, and WhatsApp. This article aims to identify the perceptions that teachers have when using these platforms to determine which platform is the most optimal for developing the activities. The study involved 33 male and female teachers working at the high school and university levels. They responded to a survey that evaluated various aspects of four videoconferencing platforms: Microsoft Teams, Zoom, Google Meet, and WhatsApp. The aspects evaluated were usability, platform design, benefits of the application for learning, and platform reliability. According to research results, survey participants said that, according to their perceptions, the best videoconferencing platform for the development of online classes is Zoom;WhatsApp, and Zoom are the easiest applications to learn to use;Google Meet is the most difficult to learn to use;and Zoom has the best interface design. The video conference platform that offers the best benefits for the teaching–learning process is Zoom. WhatsApp offers the least benefits in relation to the others. Based on the results, it can be stated that, according to the perceptions of the teachers surveyed, the platform that offers the best benefits in the areas evaluated is Zoom. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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After grocery retail experienced a radical change with the emergence of the Internet and the use of dot-com in electronic commerce, this sector is once again in a gradual and accelerated process of adaptation and implementation of disruptive technologies. These technologies are the result of automation processes and connectivity implemented by Industry 4.0 tools and recently by the new regulations that brought the impact generated by the COVID-19 pandemic. This research paper uses a systematic literature review, this work was carried out from 50 scientific papers collected in the last 10 years (from 2012 to 2021) and that portray the planning of prototypes and implementation of disruptive technologies in grocery retail. The results gather information from technologies such as the Internet of Things, Artificial Intelligence, Machine Learning, Blockchain, Virtual Reality, Augmented Reality, use of Drones, Big Data, Robotics and Cloud Computing, and their use in the grocery retail industry in specific areas such as Logistics, Warehousing, Customer Service and Assistance, Freight Transport, Supply Chain and Supplier Management. © 2022, The Author(s), under exclusive license to Springer Nature Switzerland AG.
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The Fourth Industrial Revolution - Industry 4.0 (I-4.0) provides innovators new commercial promise and challenges. For the first time, service-based disruptive technologies are included as harbingers of the Schumpeterian economic industrial waves. The strategic, tactical, and operational importance of disruptive technologies and their resultant discontinuous innovations that underpin a new industrial wave are game-changing for state, regional, national, and global economies. However, there are always barriers, both technical and social, to new technology product adoption. The COVID-19-induced industry forcing function has created a ‘low-touch economy', changing business action and creating a new normal. We focus on the challenges to the realisation of I-4.0. We use the internet of things (IoT) as our exemplar. IoT is the first service-based technology to support an industrial revolution. It challenges the traditional view of how firms compete. It is creating wealth and jobs and is an agent of societal transformation. Copyright © 2022 Inderscience Enterprises Ltd.
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This descriptive study offers lessons learned from students' experiences with a gamified, social media-like instructional approach in eighteen courses from spring 2021 through spring 2022. Researchers at a mid-sized university in the southeastern United States leveraged Christensen's (2011) disruptive innovation theory as a guiding framework to explore student satisfaction with this instructional method. This first phase of the study measures learner satisfaction with this approach using the Ritzhaupt (2019) Electronic Learning Satisfaction Survey (eLSS). Preliminary results suggest that learners (n=145) rated their experience with this disruptive technology above average on all Likert scale questions on the eLSS. Identified best practices for instructional design using similar approaches include repeating the game rules, refraining the purpose beyond the game, helping students appreciate their community, guiding students to lead their own posts and gain reactions, and thwarting those trying to game the system. Initial findings across multiple courses suggest that instructors can leverage the gameful experience and social media-like engagement to foster critical connections and increase course satisfaction.
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This study is an investigation into the factors affecting patient dissatisfaction among Saudi hospitals. The selected factors considered for analysis are security of information sharing, operational practices, disruptive technologies, and the ease of use of EHR patient information management systems. From the literature review section, it was clear that hardly any other studies have embraced these concepts in one as was intended by this study. The theories that the study heavily draws from are the service dominant logic and the feature integration theory. The study surveyed 350 respondents from three large major hospitals in three different metropolitan cities in the Kingdom of Saudi Arabia. This sample came from members of the three hospitals that were willing to participate in the study. The number 350 represents those that successfully completed the online questionnaire or the limited physical questionnaires in time. The study employed the structural equation modelling technique to analyze the associations. Findings suggested that security of information sharing had a significant direct effect on patient satisfaction. Operational practice positively mediated the effect of security of information sharing on patient dissatisfaction. However, ease of use failed to significant impact this association. The study concluded that to improve patient satisfaction, Saudi hospitals must work on their systems to reinforce them against the active threats on the privacy of patients' data by leveraging disruptive technology. They should also improve their operational practices by embracing quality management techniques relevant to the healthcare sector.
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In supply chains where stakeholders belong to the economically disadvantaged segment and form an important part of the supply chain distribution, the complexities grow manifold. Fisheries in developing nations are one such sector where the complexity is not only due to the produce being perishable but also due to the livelihood dependence of others in the coastal regions that belong to the section of economically disadvantaged. This paper explains the contextual challenges of fish supply chain in a developing country and describes how integrating disruptive technologies can address those challenges. Through a positive deviance approach, we show how firms can help unorganized supply chains with economically disadvantaged suppliers by carefully redesigning the supply chain through the integration of satellite imagery and blockchain technology. With COVID-19 in the backdrop, we highlight how such technologies significantly improves the supply chain resilience and at the same time contributes to the income generating opportunities of poor fisherfolks in developing nations. Our study has important implications to both developing markets and food supply chain practitioners as this paper tackles issues such as perishability, demand-supply mismatch, unfair prices, and quality related data transparency in the entire value chain.
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The pandemic caused by Covid-19, led to a change in the educational field, which involved working from home with technology to give continuity to classes and interaction between educational subjects. Technological advances strengthened education. This article analyzes the trend of technological tools in the teaching process of high school students. Methods of content analysis and systemic and analytical review of the literature were used. As a result, he obtained that the most used and constantly changing educational technologies are social networks, platforms, multimedia resources, virtual reality, augmented reality, artificial intelligence, big data, among others. It is concluded that networks, collaborative platforms and multimedia resources are being developed on a larger scale for educational purposes in the pandemic, and that social technologies are currently in constant innovation associated with education. © 2022, Associacao Iberica de Sistemas e Tecnologias de Informacao. All rights reserved.
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Artificial intelligence technology brings wide impacts on several dimensions. The impact on the education system is that educational technology has been disrupted, it radically changed the paradigm of learning management. Therefore, this research aimed to study the paradigm shift of the education system focusing on the deployment of artificial intelligence technology to support the learning model in the era affected by the COVID-19 pandemic. There are two research objectives: (1) to study an appropriate self-regulated learning model with data mining techniques for designing appropriate online learning management, and (2) to study the learning achievement factors of learners by applying blended learning and self-regulated learning techniques. The samples were 26 students at the University of Phayao who enrolled in the course 221203 Technology for Business Application in the 2nd semester of the academic year 2020. The research tool is a statistical analysis and machine learning tool. It consists of analyzing pre-test scores, post-test scores, midterm scores, final scores, academic achievement, clustering analysis, and clustering performance. As a result, it found that learners had five reasonable clusters for the academic achievement learning model. The results specified the different learning styles of the learners in two dimensions including online and offline scenarios. Therefore, in future work, the researcher looks forward to performing research in the scope of identifying the suitability and the necessity of converting the face-to-face learning model to a fully online learning model. © 2022, International Journal of Emerging Technologies in Learning. All Rights Reserved.
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The outbreak of COVID-19 has raised concerns about the availability of health care facilities globally. Disruptive innovations in health care may impact a new system that provides a continuum of treatment tailored to each patient’s specific requirements. In light of this evolution, this study aimed to visualize global research output on disruptive innovation in health care between 2001 to 2021 as indexed in the Scopus database. The dataset was extracted on January 10, 2022, and 204 records were identified for data analysis. Various bibliometric indicators were used to identify publication trends. VOSviewer visualization software was also used to analyze data. The findings revealed the increasing pattern of publication growth with slight fluctuation over time. M. Friebe was the most prolific author having contributed four publications. The Harvard Medical School was the most productive institution with eight publications and the United States was the most productive country with 84 publications on disruptive innovation in health care. Furthermore, human, health care, and disruptive innovation were the top keywords in this field. These findings are expected to be useful to academics and administrators all across the world. This study also gives readers insight into this domain and will allow them to begin their research by selecting a topic of their choice. [ FROM AUTHOR] Copyright of Journal of Hospital Librarianship is the property of Taylor & Francis Ltd and its content may not be copied or emailed to multiple sites or posted to a listserv without the copyright holder's express written permission. However, users may print, download, or email articles for individual use. This may be abridged. No warranty is given about the accuracy of the copy. Users should refer to the original published version of the material for the full . (Copyright applies to all s.)
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Innovative technologies often face acceptance challenges. This is especially true when they constitute disruptive innovations. Disruptive innovations can forcefully alter the way things are done in the economy and society and have differential impacts for social groups. Legitimacy – the fit between an innovation, and society at large – is an important explanatory factor of the success of disruptive technologies. The micro-judgements of legitimacy that individuals make with regards to a technology, can help understand why some innovations succeed or fail. Likewise, users’ actions when using said innovations may indicate how acceptable the technology is to users. This paper analyses how users judge, and use, the NHS COVID-19 Test & Trace app. Preliminary findings suggest that individuals’ micro-legitimacy judgements are strongly related to the decision to use the app or not, and that users have adopted a number of workaround behaviours to resist or compensate for the app’s functionality. © 2022, IFIP International Federation for Information Processing.
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Blockchain, AI and robotics are the top three disruptive technologies that are likely to consume a major share of the supply chain (SC) technology investments in this decade. As in the past, each technology comes with inherent elements that have the potential to unlock governance and business capabilities, but not all the technological elements/ features of each are equally facilitative to the objectives of an organization. However, due to the lack of understanding of the capabilities of a technology in a specific context, governments and organizations make major investments in technologies that then result in suboptimal return on investment (ROI). This research study identifies the most facilitative features of the blockchain technologies and demonstrate their differential effects on achieving specific outcomes. Our case-based research identifies how each BCT feature contributes to specific performance benefits. Particularly this study focuses on two different use cases to show how transparency, immutability, smart contracts and consensus enablement in blockchain-based systems can help enforce Covid-19 rules and assure food safety. Finally, this research study has concluded that matching the features of a technology, specifically blockchains to the expected project outcomes can increase adoption of the technology with better return on technology investment. © 2022 IEEE.
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Recent research has revealed increased use of social media platforms for English as a foreign language (hereafter, EFL) teachers’ English language teaching (hereafter, ELT) practices. However, the reasons for such adoption have received little attention, particularly among EFL preservice teachers who lack teaching experience using technology. Thus, this study examined the rationales and concerns surrounding the use of specific social media platforms for ELT purposes. This study employed a basic qualitative approach by recruiting 18 EFL preservice teachers. The data were collected through interviews and document analysis during the COVID-19 pandemic, requiring these participants to perform emergency remote teaching. The data revealed various reasons why EFL preservice teachers chose to incorporate WhatsApp and YouTube into their English classrooms but not Facebook or Instagram. This study offers three recommendations for improving EFL preservice teachers’ technology integration. © This work is licensed under a CreativeCommons Attribution 4.0 International License.
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Purpose The study aims to develop an integrated model for three-dimensional (3D) printing adoption in the Gulf Cooperation Council (GCC) context to form a baseline for more theoretical and empirical debate from emerging markets. Design/methodology/approach A qualitative approach with a convenience sample is adopted since there is no formal body that has accurate data about the number of companies, governmental bodies, nongovernmental organizations, universities, labs, etc. that already have adopted 3D printing. Findings The results indicate that the technological usefulness of 3D printing and its ease-of-use factor were found to be lacking among community members and governmental officials. Yet, these factors were the most influential factor affecting the spread of 3D printing technology adoption in the GCC countries. Nevertheless, the adaptation of 3D printing is not yet at the level of its global markets, nor is it used within leading companies' assembly lines. In addition, the 3D printing awareness and use increased during the COVID-19 pandemic. Yet, the adaptation rate is still below expectations due to several challenges that face the growth of the 3D printing market in the GCC countries. The most vital challenge facing 3D printing growth is manifested in governmental policies and regulations. Practical implications Companies' managers can benefit from the current study results by focusing on the factors that facilitate 3D adoption and avoiding bottle-neck factors that hinder the speed of the 3D adoption. 3D providers can also benefit by understanding the factors that affect 3D adoption and designing their machine and marketing strategy in a way that helps the intended companies to easily adopt 3D printing. Originality/value To the best of the authors' knowledge, this is the first study that explored 3D printing adoption on the GCC countries' level. It also adds a new flavor to the literature by exploring 3D adoption during the COVID-19 crisis.
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COVID-19 is a pandemic outbreak for each country worldwide. Each government needs to monitor every citizen and the COVID-19 test becomes an essential evidence for people who are travelling. This gives rise to the necessity of disruptive technologies such as Blockchain. In this paper, we provide an overview of the Hyperledger and Ethereum platforms and present how healthcare organizations can control and monitor digital health test certificates with citizens or other stakeholders. We also present a smart contract structure and implementation for COVID-19 test certificates in both blockchain platforms. © 2021 The authors and IOS Press.